TERMS AND CONDITIONS
TERMS AND CONDITIONS
Revised 04 June 2009
These General Conditions are the conditions on which Gosia Travel Limited sells travel tickets and travel insurance. Where a ticket specifically includes carriage by another carrier: If any journey
permitted by your ticket is for or includes travel on a service provided by a carrier, we contract with you as an agent for that carrier, for the purposes of that journey, and the carriage contract for that service will be between you and that carrier, and be on and subject to the terms and conditions of carriage of that carrier notified to you or otherwise published by that carrier.
1.1 Terms
In these General Conditions, the following words shall have the following meanings:
"Children's ticket" means any ticket issued by us or on our behalf to carry out or arrange for the carriage of children on the following terms:
(a) children under the age of 3 may travel free depending on the ticket and Carrier;
(b) children between the ages of 3 and under 16 at a reduced fare;
"Coach" means the coach, bus or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling;
"Carrier" means company conveying passengers for payment
"Gosia Travel" means Polonez Travel Ltd. T/A Gosia Travel (U.K.) Limited a company registered in England and Wales, with registered number 4748141, whose registered office is at 16 Trinity Road, London SW17 7RE;
"Gosia Travel Services" means any journey to be made by a coach arranged by Gosia Travel on behalf of coach carriers for the purposes of carrying persons and their luggage, which is set out in a timetable published by the coach carrier;
"Journey" means each journey you are entitled to make on a service as set out in your ticket;
"Reduced fare" means a fare other than a standard single or standard return fare;
"Service" means any journey to be made by a coach provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage, which is set out in a timetable published by the carrier or ourselves;
"Special Conditions" means any additional or special condition relating to a particular ticket including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted.
"Ticket" means a ticket issued by us on behalf of a carrier, which sets out their agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable. In a forms of:
"Paper ticket" means written ticket issued personally.
"TOD ticket" means ticket issued on departure.
"E-ticket" means ticket issued electronically.
"Working day" means a day other than a Saturday or Sunday, or public holiday on which the clearing banks in England and Wales are open to the public for the transaction of business.
2. GOSIA TRAVEL SERVICES
2.1 Our agreement:
We agree to provide the ticket to carry you and your luggage on the journey permitted by your ticket, and subject to these General Conditions of the Carrier and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions.
2.2 Carriage of children and young persons:
We will not be obliged to sell the ticket to any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over.
2.3 Your ticket:
Your ticket is a record of our agreement to carry you on the relevant Carrier. Your ticket is the Carrier property, and shall be returned to us on request. If someone else purchased your ticket, you agree that such person purchased the ticket as your agent. Only the person(s) named in the ticket may use it and it may not be transferred to or used by anyone else.
2.4 Validity of your ticket:
(a) Travel permitted by your ticket: Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket.
(b) Period for which your ticket is valid: The last date on which your ticket is valid for travel is the date, which is specified by each Carrier. Ticket permits you to travel on any date specified as the last date for travel by any applicable Special Conditions. Tickets of less than standard fare will normally be subject to restrictions as to the dates and services on which they may be used.
(c) Expiry of your ticket: When your ticket expires, it is no longer valid for travel.
(d) Ownership of ticket: Your ticket is the Carrier property at all times and if a ticket is defaced, damaged, or lost, it is not valid for travel. The Carrier reserves the right to refuse to issue a replacement ticket in such circumstances.
2.5 Amendments to your ticket:
(a) Permitted amendments: Subject to any Special Conditions applicable to certain tickets, you may request the following amendments to your ticket once it has been issued depending on the type of the ticket.
(b) Time limit for making alterations: If you wish to make any amendments, you must request these amendments prior to the departure of the service on which you are to make the first journey permitted by your ticket, otherwise the amendment will be treated as a cancellation and issue of a new ticket. But it will depend on the type of the ticket and the Carrier Conditions.
(c) How amendments/alterations can be made: Amendments to tickets may
be made by our offices (in person, by post or by telephone), an authorized agent or the Carrier. In the latter two cases an amendment reference will be supplied to you, which must be quoted when travelling. Administration fee will be charged for amending a ticket by Gosia Travel.
(d) Effect of amendment: If on the day of travel the ticket is altered, or an open dated ticket validated, and it is not a standard fare, then the additional fare between the fare paid and the standard fare will also be charged. An amendment to a ticket shall constitute an amendment to our contract with you. If the published fare payable for the ticket as amended would be more than the fare already paid for that ticket, then an additional fare will be payable for the difference, but the fare already paid by you will not be refunded except in accordance with any refunds expressly allowed under these General Conditions of the Carrier.
3. PASSENGER & CLIENT RESPONSIBILITIES
3.1 You must check your ticket:
You must check your ticket for errors as soon as you receive it. If your ticket was issued to you in person from our offices or agents, then you should check your ticket at that time and bring any errors immediately (no later than within 2 hours of the ticket being issued) to the attention of the person who issued the ticket to you. If your ticket was issued to you by any other method, then you must inform us of any errors as soon as you receive our booking reference number. However, bookings made on-line (by the client themselves or in our office) are not cancellable and non-refundable once confirmed, unless otherwise stated.
3.2 You must travel with your ticket:
You must take your ticket with you whenever you travel on a service, and you must produce your ticket for inspection when asked. If you do not take your ticket with you when you travel, or do not produce your ticket when asked then you will be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, a ticket must be purchased from the Carrier representative at the time of boarding.
3.3 Discount Carrier cards:
If you have purchased your ticket with a Carrier discount card, you must take the discount card with you whenever you travel on a service, and must produce it with your ticket for inspection when asked. If you fail to produce the card you will be required to pay the full adult fare.
3.4 Fraudulent Tickets:
If there are reasonable grounds for considering that a ticket has been fraudulently used, the Carrier reserves the right to confiscate the ticket and prevent you from travelling on their services. You shall not be entitled to a refund in respect of any fraudulent Ticket confiscated in accordance with this Clause, and the Carrier shall have no further obligations or liability to you.
3.5 Care of your Ticket:
You must take care of your ticket.
(a) Lost tickets: we will not be obliged to replace your ticket if it is lost, mislaid or stolen. You will be required to purchase a new ticket to enable you to travel.
(b) Damaged or tampered tickets: if your ticket is damaged or tampered with, it will be invalidated, and if you travel with it, you will be considered to have travelled without a ticket. If your ticket is spoiled or tampered with before you travel, then we may replace your ticket if you ask for a replacement a reasonable time before you are to travel, but it is up to a carrier to accept it. You must provide us with proof of your purchase, your identity, and a reasonable explanation as to why your ticket was spoiled or tampered with. The carrier may refuse to replace your ticket if it is reasonable to do so. The carrier may charge you a reasonable administration fee for replacing your ticket.
3.6 You should arrive at the boarding point before departure at the time set by the Carrier. The Carrier may give your seat to another passenger if you arrive later than the scheduled check in time, in which case you will be considered to have missed the service. The Carrier shall not be liable for any loss in such circumstances, nor should be Gosia Travel held responsible for re-issuing or replacing the ticket. We recommend you allow plenty of time for a service to arrive, in time to connect with other forms of transport provided with other carriers. Where such forms of transport involves air travel we recommend you allow at least 2-3 hours before your flight check in time, depending on the Carrier’s requirements. Gosia Travel shall not be liable for any loss, delay or expense arising as a result of such circumstances outside our control.
3.7 At Gosia Travel, we will not tolerate anti-social or abusive behaviour towards our staff or fellow passengers. If you verbally or physically abuse our staff member or you appear to be under the influence of alcohol during your visit in one of our offices, telephone conversation with our agent, via letter or e-mail, we may refuse to serve you. The Carrier may also reserve the right to remove disorderly or abusive passengers from their service.
4. GOSIA TRAVEL RESPONSIBILITIES
4.1 Our obligation:
It is our obligation to provide you a service to buy or reserve tickets on the journeys permitted by tickets issued by Carriers' and subject to the General Conditions and Special Conditions of the ticket. We will make reasonable efforts to provide you all necessary information with the minimum discomfort and inconvenience.
4.2 Timetable of Services:
We do not take any responsibility for the timetables as they are issued by the relevant Carrier.
4.3 Our right to cancel:
The Carriers reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service. We do not take responsibility for the Carrier rights to cancel.
5. CLAIMS
We are obligated to give you seven days for any complaints. We will address it with 3 weeks since the complaint was made.
6. REFUNDS
6.1 What refunds are allowed:
You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions or any Special Conditions.
6.2 Time Limit:
Time limit depends on each individual Carrier Conditions.
6.3 General rules for refunds:
In any case where we are obliged to provide a refund, we will only be obliged to give you that refund on the following conditions:
(a) You must make the refund claim: You must make your claim for a refund yourself and, if asked, you must provide reasonable proof of your identity and purchase.
(b) Where you must make the claim: Any allowed refunds must be made at the office that the ticket was issued for you.
(d) You must return your ticket: When making your claim for a refund, you must return your ticket. We will not be obliged to give you a refund until we have received your original ticket.
(e) Refund charge: We will make an administrative charge of £5 per passenger (as such charge may be amended by us from time to time) for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund.
(f) Effect of refund: If we give you a refund, then your ticket will be cancelled, and we shall have no further obligation to carry you under that ticket.
7 GENERAL
7.1 Severability:
Each of the provisions of these General Conditions shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions, and the remaining provisions of these General Conditions shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
7.2 Your personal data:
Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on our records, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these General Conditions and any Special Conditions, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.
7.3 Amendments and waivers:
None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions or any Special Conditions.
7.4 Third Party Rights:
Unless otherwise stated in these General Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
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